Customer Service Specialist
Salary undisclosed
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Essential functions and duties
- Prepare sales orders, quotations, and other documents related to sales inquiries.
- Handle customer inquiries, providing timely and accurate information on product availability, pricing, and order status.
- Process orders accurately and efficiently, ensuring timely delivery.
- Monthly follow-up with the sales team on open order status, ensuring effective communication and timely updates.
- Resolve customer complaints and escalate issues as needed.
- Stay updated on industry trends and product knowledge to provide accurate information to customers.
- Ensure compliance with regulatory requirements and company policies.
- Address discrepancies on orders, collaborating closely with the sales team and 4PL partner.
- Follow up on credit notes and ensure the returns products into the system in a timely manner.
- Proactively identify and address potential order processing issues to prevent delays and enhance overall efficiency.
- Handle guarantees claim requests from customers, ensuring timely document submission within specified timeframes.
- Follow up on back-ordered items from HQ, coordinating with relevant departments to minimize delays.
Job Types: Full-time, Permanent
Pay: RM1,500.00 - RM3,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Parental leave
Schedule:
- Early shift
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