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Role: Customer Support (Preferred Vietnamese speaker)
Working location : Bangsar
Working hour: Rotational shift
Job Description:
- Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base.
- Identify and relate with various customer needs and scenarios.
- Provide customers resolution/ consultation with cutting-edge solutions in a friendly,confident and knowledgeable manner.
- Remain updated in client and industry led processes, technology applications,utilities, and products. Utilize various client-based tools and applications for customer management and servicing.
- Transfer customers to appropriate departments when required.
- Conduct data entry, documentation, and case management.
- Work and partner with others within a team-based environment. Achieve and maintain required metrics and goals.
- Candidates with sales experience are highly welcome and encouraged to apply
Job Type: Full-time
Pay: RM5,000.00 - RM5,300.00 per month
Language:
- Vietnamese (Preferred)
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