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Customer Support Executive

RM 5,000 - RM 5,300 / month

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Role: Customer Support (Preferred Vietnamese speaker)

Working location : Bangsar

Working hour: Rotational shift

Job Description:

  • Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base.
  • Identify and relate with various customer needs and scenarios.
  • Provide customers resolution/ consultation with cutting-edge solutions in a friendly,confident and knowledgeable manner.
  • Remain updated in client and industry led processes, technology applications,utilities, and products. Utilize various client-based tools and applications for customer management and servicing.
  • Transfer customers to appropriate departments when required.
  • Conduct data entry, documentation, and case management.
  • Work and partner with others within a team-based environment. Achieve and maintain required metrics and goals.
  • Candidates with sales experience are highly welcome and encouraged to apply

Job Type: Full-time

Pay: RM5,000.00 - RM5,300.00 per month

Language:

  • Vietnamese (Preferred)