CUSTOMER SERVICE

Job Functions

• Resolve customer complaints & enquiries via phone, email, mail or social media with appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keeping records of customer interactions, transactions, comments and complaints.
• Process orders, forms, applications and requests with accuracy.
• Provide accurate, valid and complete information by using the right methods/tools
• Follow communication procedures, guidelines and policies
• Communicate and coordinate with internal departments
• Take the extra mile to engage customers

Requirements

• Ability to multi-task, prioritize and manage time effectively
• Diploma and above with minimum 1-year experience handling inbound call / customer service.
• Customer orientation and ability to adapt/respond to different types of characters
• Possess excellent communication in English and Bahasa Malaysia, both written and spoken
• Strong phone contact handling skills and active listening
• Proficient in computer skills including Microsoft Outlook, Excel & Word.

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

• Dental insurance
• Free parking
• Health insurance
• Maternity leave
• Parental leave

Schedule:

• Fixed shift

Education:

• STM/STPM (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Mandarin (Required)