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Customer Service Representative_Russian
RM 6,500 - RM 8,500 / Per Mon
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Position title: Customer Service Representative
Office: Kuala Lumpur, Malaysia
Support: Global Support
This role is open to candidates of any nationality
Note:
i. For native speakers already in Malaysia on a spouse or dependent visa, this will be an advantage.
ii. For native speakers outside Malaysia, an employment visa, a one-way ticket, and an early accommodation allowance will be provided.
Position Summary:
- The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and
- passenger inquiries. The team roughly handles 90% of inbound inquiries and 10% back-office work.
- Responsibilities are conducted via phone, email and chat.
Primary Job Functions:
- Answer incoming calls including email and chat in a timely manner
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep the customer’s privacy and protect customer information
- Meet personal/team qualitative and quantitative targets
- Handle simple to difficult inquiries in a given span of time
- Manage different types of callers in a given span of time
- Achieve the given metrics in accordance to the center’s commitment to client
- Manage and resolve customer complaints iIdentify and escalate issues to supervisors
- Provide accurate information and excellent customer service
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable resources
- Process request according to customer’s preference on time
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Complete call logs and reports
- Other duties as assigned
Job Types: Full-time, Permanent
Pay: RM6,500.00 - RM8,500.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Attendance bonus
- Performance bonus
Application Question(s):
- Since the role involves supporting European time, are you flexible to work on a rotational shift schedule?
Experience:
- Customer Care Specialist: 1 year (Required)
Language:
- Russian (Required)
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