International Student Advisor - Mandarin Speaking (Centres: KL, UPM and Subang Jaya)

Are you passionate about enhancing the international student experience and helping students succeed in their academic journey? If so, we invite you to join our dynamic team at ELS Language Centres, Malaysia, as International Student Advisor.

Position Overview:

The International Student Advisor/Student Advisor reports directly to the Centre Director and is responsible for overseeing and managing various aspects of student welfare and development - including student engagement, support services, extracurricular activities and ensuring a conducive learning environment aimed at promoting a positive and enriching student experience within the ELS centre and beyond. His/her responsibilities include performing all the following in addition to other duties as may be necessary or assigned by Centre Director from time to time.

Job Duties

The International Student Advisor/Student Advisor is responsible for performing the following specific duties:

• Assisting students in their basic needs e.g. open a bank account, transport, accommodation, social activities, registering with their embassies and associations, etc.
• Assisting the Academic Director and Center Director in organizing student orientation and graduation.
• Planning, promoting and conducting student activities and maintaining the student activities budget.
• Updating and maintaining students’ notice boards with up-to-date and relevant information e.g. university counseling notices, latest happenings in town, useful information related to language learning, etc.
• Arranging to pick-up students from the airport when necessary.
• Liaising with landlords for student’s accommodation arrangements.
• Counseling/Advising and assisting students with immigration matters (visa applications/renewals/cancellations/shortening/special pass etc).
• Maintaining up-to-date information on Student visas regulations/policies (transfers, withdrawals etc).
• Assisting students in filing claims for medical insurance. Keeping accurate records and communicating with the insurance company.
• Maintaining information including, but not limited to, the following areas and acting as a referral source for students at: banks, post offices, area transportation, travel agencies, rental car agencies, recreational facilities, social services, campus resources and international student organizations.
• Meet individually with new students to welcome them and get their initial feedback or address concerns.
• Meet individually with exiting students to learn about why they are ending their stay with ELS and to convince them to extend their stay.

• Counseling and assisting qualified students with university/college selection and admission by providing up-to-date and accurate information.
• Communicating with representatives or personnel from universities and colleges in the recruitment process.
• Organizing at least one seminar per session on education through internal presentation or invited guests.
• Keep accurate records on students’ applications status.
• Establishing contacts with universities and colleges to gain recognition of ELS’ CIEP qualification (Levels 106 to 109).

• Answering enquiries (phone, email & walk in).
• Attending education & school fairs.

• Preparing/maintaining files for new/current & past students - to include ALL required documentation
• Keeping accurate student visas reports
• Updating MIA List & making the necessary reports (police & immigration).

• Assisting current students in general enquiries.
• Assisting in placement tests
• Performing any other duties as and when assigned.

Other Specific Standards of Performance

• Conduct at least 3 student activities per session
• Welcome new students individually
• Interview exiting students and report
• Monitor student visa status by checking with the Registrar at the start of each session

Personal Characteristics

• Confident and Self-Motivated: Should possess the confidence and self-motivation to drive personal and professional growth, aligned with a commitment to excellence.
• Empathetic and Culturally Sensitive: Must demonstrate genuine care, empathy, and cultural sensitivity in all interactions, supporting a diverse range of students from various backgrounds.
• Customer-Focused and Dedicated: Must be willing to go above and beyond for students and customers, both within and outside the centre, ensuring their needs are met with the highest level of care and dedication.
• Organised and Adaptable: Must be organised with the ability to adapt to changing circumstances, ensuring efficiency and stability in student support services.
• Collaborative and Team-Oriented: Should value collaboration over competition, actively contributing to a supportive and cooperative work environment.
• Innovative Problem-Solver: Must have the ability to analyse and solve problems creatively, embracing new methods and approaches to enhance student experiences.
• Transparent Communicator: Should practise transparent communication, ensuring clarity, honesty, and openness in all dealings with students, colleagues, and partners.

Benefits:

• 5.5 days work week
• Medical Coverage
• Medical Leave and Hospitalization Leave
• Outpatient medical coverage
• Health Insurance
• Career enhancement opportunity
• Bonus entitlement based on individual and company’s performance

COMPANY

ELS Language Centres: Where Language Proficiency Meets Success

With a rich history of over 30 years in Malaysia, ELS Language Centres has been a pioneer in shaping futures through language education. Our commitment to delivering exceptional English language training has empowered over 100,000 graduates to excel in their tertiary studies and careers. Backed by ELS USA, boasting over 60 years of English language expertise, our legacy stands strong both locally and internationally. Our Certified Intensive English Programme (CIEP) has welcomed students from 50+ countries, enhancing their English proficiency and global outlook.

Endorsed by NEAS and MOHE:

Our commitment to quality is endorsed by the National ELT Accreditation Scheme (NEAS) and recognised by the Malaysian Ministry of Higher Education (MOHE) as a standard of English language proficiency for university admissions. These accreditations reflect our dedication to delivering top-notch language education.

Globally Recognised:

Our reputation shines globally – more than 650 universities and colleges worldwide acknowledge ELS Advanced Level Proficiency. This recognition offers an alternative to TOEFL/IELTS for program entry. In Malaysia, esteemed institutions like Universiti Putra Malaysia (UPM) and Universiti Teknologi Malaysia (UTM) have established ELS centres on-campus for the convenience of their students.

A Team That Empowers:

At ELS, our student-focused team drives results and provides exceptional service. Join our dynamic workforce to embark on a rewarding journey. Be part of a community that thrives on quality education and unique learning experiences.

When you're ready to build your career with ELS, explore our available positions. Together, let's shape brighter futures through academic and career success with English language proficiency.

Learn more: www.els.edu.my

Job Type: Full-time

Pay: From RM3,000.00 per month

Benefits:

• Health insurance
• Parental leave

Schedule:

• Monday to Friday
• Weekend jobs

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)