E-commerce Executive

1. Product Management & Cataloging

• Upload, update, and manage product listings on e-commerce platforms.
• Ensure all product information (descriptions, prices, images, specifications) is accurate and optimized for search.
• Manage stock levels and coordinate with the inventory team to ensure product availability.
• Conduct regular audits to ensure product listings are complete, accurate, and align with brand guidelines.

2. Order & Inventory Management

• Monitor orders and ensure timely fulfillment, including processing returns and exchanges.
• Work with the logistics team to ensure smooth and efficient order dispatch and delivery.
• Keep track of inventory levels and update the e-commerce platform with stock availability to prevent overselling.
• Assist in coordinating promotions or discount codes based on inventory levels.

3. Customer Experience Optimization

• Ensure the e-commerce website is user-friendly, optimized for conversions, and offers a seamless shopping experience.
• Collaborate with the web development team to fix any technical issues, improve site speed, and optimize the customer journey.
• Monitor customer queries or complaints and work with customer service teams to resolve them promptly.
• Analyze customer feedback and identify areas for improvement in product listings or website design.

4. Sales Campaigns & Promotions

• Plan, implement, and track online sales campaigns, flash sales, and seasonal promotions.
• Work closely with the marketing team to create and execute email marketing, social media promotions, and digital ads.
• Monitor and optimize online ad spend to improve ROI.
• Use pricing strategies, discounts, and bundling to drive sales and increase average order value.

5. SEO & Digital Marketing

• Optimize product listings for SEO, focusing on keywords, meta descriptions, and other on-page elements to improve search rankings.
• Collaborate with the digital marketing team to drive traffic through paid search, social media, and email marketing.
• Track and analyze website traffic, conversion rates, and customer behavior to refine digital marketing strategies.
• Monitor competitors’ e-commerce strategies and identify opportunities to improve the company’s online presence.

6. Analytics & Reporting

• Track key performance indicators (KPIs), such as website traffic, conversion rates, sales volume, and customer retention.
• Use Google Analytics, e-commerce platform analytics, and other tools to monitor website performance and sales trends.
• Generate reports to analyze the effectiveness of sales campaigns and marketing efforts.
• Provide actionable insights based on analytics to improve site performance and sales.

7. Collaboration & Coordination

• Work closely with the marketing, sales, and product teams to ensure alignment between e-commerce operations and broader business goals.
• Coordinate with the customer service team to ensure all customer queries related to online orders are addressed in a timely manner.
• Assist with product photography or content creation if needed for promotional purposes.

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM5,000.00 per month

Benefits:

• Opportunities for promotion

Schedule:

• Monday to Friday

Supplemental Pay:

• Commission pay
• Yearly bonus