Customer Service Executive

Responsibilities

• Coordinate appointments for medical examinations for insurance company clients.
• Make sure that all Medical, APS & QS medical reports are completed and QC before sending to insurance company. ·
• Handle inbound and outbound calls.
• Handle customer enquiries, emails and resolve problems.
• To attend on any urgent request from clients regarding medical reports including email softcopy reports.
• Coordinating workflow and ensuring all customer support functions are completed within the service turnaround time.
• Assist in overall administrative duties.

Requirements

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in the related field (Health Administration/Biomedical/Medical/Business Administration)
• Required language(s): English, Bahasa Malaysia.
• Previous work experience in customer service or administration in the medical/healthcare fields are an added advantage.
• Have experience handling inbound and outbound calls
• At least 1 Year(s) of working experience as Customer Service Executive or administration field
• Preferably Junior Executive specialized.
• Good interpersonal and communication skills.
• Computer literate, familiar with Microsoft Office Application
• Must be target driven and able to hit KPI's given
• Must be able to multitask.
• One (1) working Saturday per month.
• Applicants should be Malaysian citizens
• Available immediately

Job Type: Full-time

Pay: RM2,200.00 - RM2,700.00 per month

Benefits:

• Additional leave
• Maternity leave
• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your notice period?

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 1 year (Required)