SERVICE MANAGER (After sales)

Job Description

• Plan, organize, establish procedures, standards and guidelines for service centre and parts operations.·
• Develop and execute marketing plans and programs, both short and long term, to ensure profit growth and expansion of company products and / or services.·
• Research, analysed, and monitor financial performance so that market opportunities may be capitalized and the effects of competitive activity may be minimized.·
• Responsible for the sale of service labour, parts, lubricants, accessories and ensuring business targets and profitability achieved.·
• Manage branch operating cost and increased sales revenues to ensure service and collision repair overall monthly AMP target is achieved.·
• Monitor/ manage branch daily, weekly, monthly and yearly service operation, ensuring staff motivation, work performance, productivity, efficiency, target, throughput and profitability achieved hence providing innovative ideas and solutions for current and future business growth.·
• Supervise implement daily excellent housekeeping of building, administration office, reception, workshop, stores and entire compound of service centre.·
• Provide advise / guidance/ coach to all staff. Conduct necessary in-house training programs to ensure all staffs understands contents / context of all SOP(s) provided.·
• Conduct job evaluation for all reporting staff in order to enhance their skills / competencies. Conduct follow-up / appraisal after each completed training program attended (internally / externally) for future staff work improvements. To identify their strength and weaknesses to assist and further motivate them.·
• Liaise/ cooperate with principal. Ensure all staffs understand and follow all process set by principal and pass the monthly evaluation performed by principal.·
• Conduct morning / evening briefing daily and monthly operations meeting together with service, parts, security and sales personnel to further improve branch procedures, process, communication, work quality and profitability.·
• Responsible for timely business reports / documents submission and implement proper filing system for easy reference and timely submission.·
• Administer warranty claim and free service coupon process, submission and storage in accordance with technical & warranty SOP and provide necessary assistance to all reporting dealers on any similar issues.·
• Initiate / supervise / follow-up customer care activities are performed consistently by all staff. To handle, resolve / analysed customer complaints, comeback / carry over jobs and strive for continuous improvement in branch customer satisfaction index.
• Emphasize on generating business excellence from integrity, customer focused, learning organization, innovation, pride and quality throughout service centre and company.·
• Build good image of EON Proton and builds an excellent rapport with internal / external customers.·
• Responsible in SOPs, ISO, DOE, Safety & Health and local authorities’ compliance.· Provide excellent customer service and ensure increased in retention rate.·
• Deal with all complaints amicably, manage operating cost, good housekeeping practices and ensure company’s profitability.

Experience:

• automotive: 5 years (Preferred)

License/Certification:

• driving license (Required)

Job Type: Full-time

Pay: RM3,500.00 - RM5,000.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion