Application Support Specialist
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Position : Application Support Specialist
Salary : RM 3,000 – RM 4,200
Location : Kepong
Working Days / Time : 8.30am – 5.30pm / Mon – Fri
Job summary
This role required to be onsite for installation and maintenance of software applications for customers in order for streamlining their business operations. This role also required to be on standby (on-call) roster duty to support users remotely at overseas.
Responsibility
· Required to do onsite installation from hardware to systems especially new users.
· Perform onsite training to users and presentation to new and existing users on product features.
· Prepare and develop of documentation on software user guide and software customisation request including software testing.
· Provide user support enquiries regarding Point-of-Sales (POS) and technical issues including remote troubleshooting and debugging of systems.
· Track, follow-up and resolve customer’s outstanding issues based on ticketing system.
Requirement
· Candidate with at least diploma in IT related field.
· At least 1 year of working experiences in the related field.
· Good command in written and spoken English.
· Good in SQL command and networking.
· Ability in multitasking, fast learner and set priorities of work within deadlines.
· Product training will be provided.
Job Type: Full-time
Pay: RM3,000.00 - RM4,200.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Yearly bonus