Customer Service Representative

Responsibles:

• Assist customers in resolving inquiries through various channels (phone, WhatsApp, social media, tickets, and live chat).
• Monitor shipments for timely delivery.
• Communicate with internal and external parties about customer deliveries.
• Collaborate with the customer relationship team for personalized responses, ensuring satisfaction and loyalty.
• Contribute to enhancing overall customer experience.
• Collect customer feedback for product and service improvement.
• Ensure smooth communication with customers by working with different teams.
• Guide new customers through product and service training.
• Stay connected with customers to understand their evolving needs and challenges.
• Manage customer accounts by promptly addressing issues and staying updated on service updates.
• Retain customers and explore upsell opportunities through alternative business solutions. ‌

Requirements:

• Candidate must possess at least a SPM / STPM / Certificate or Diploma in Logistic/Supplier Chain or any related field.
• Fresh graduate or with min 1 year of working experience in the same field are welcome to apply (Logistics / Supply Chain/ Transportation/Customer Service/Customer Success/ Sales/ Tele-sales).
• Can read and write in Mandarin and English are mandatory.
• Good interpersonal skills and able to interact with people at all level.
• Strong data analytical skills and ability to show effective leadership to solve problems and set priorities.
• Able to work independently with minimum supervision.
• Computer literate and proficient in MS Office tools / Google Sheets /other applications

Job Types: Full-time, Permanent

Pay: RM2,300.00 - RM3,000.00 per month

Schedule:

• Monday to Friday

Language:

• Mandarin (Preferred)