Fraud Ops Investigation Agents

We are looking for a Fraud Ops Investigation Agents. He/she will be responsible for managing the team handling the day-to-day processes related to fraud investigation that involve multiple user journeys.

Job Description:

• Monitor accounts and transactions regularly to identify fraudulent activities.
• Perform fraud investigations and submit reports to the concerned manager.
• Identify and review evidence and documents to analyze the overall case; synthesize data into a fraud investigation report with recommendations
• Perform issue resolution and decision making related to fraud detection activities.
• Identity possible threats to the company such as security lapse, fraud incidents and trademark infringement and take appropriate actions to avoid them in a timely manner.

Requirements:

• A Diploma/Bachelor’s Degree (preferable in data analyst/ risk management)
• At least 2 year of experience in fraud investigation processes or related bank processes/products
• Possess good problem solving, analytical, and critical thinking skills
• Strong attention to detail and ability to notice discrepancies in data
• High ethical standards with demonstrated integrity
• Able to work independently with minimal supervision and able to multitask
• Excellent verbal and written communication skills
• Good working knowledge of MS Office (Excel, Word)
• Able to perform shift work including weekends and public holidays when required

Job Type: Permanent

Pay: RM5,000.00 - RM7,000.00 per month

Schedule:

• Fixed shift
• Monday to Friday
• Rotational shift