Customer Support - Mandarin

Responsibilities:

· Answering emails and phone calls from customers professionally and responding to customer inquiries and complaints.

· Manage call and document implementation related items as per standard operating procedures.

· Identifying, escalating priority issues and reporting to management for critical issues raised.

· To provide support on timely manner for queries/issues/complaints raised by internal and external stakeholders

· To independently manage the timeline to ensure smooth implementation process executed to customers’ satisfactory

· To implement the transaction banking services to customers within SLA

· To independently manage stakeholders (Sales / RM / IT) for all enquiries regarding transaction banking products and services

· To assist the team in preparing reports for internal updating

· Perform trainings to internal stakeholders / customers

· To be involved in migration of systems.

· To carry out any other duties as directed by Supervisor/ Management

Key Skills / Knowledge and Behaviors (if applicable)

· Excellent communication skills

· Good computer skills; Eg: Excel, Word

· Ability to work under strict timelines, budget and produce high quality deliverables.

- Open for fresh grads candidates as well in (Business Admin, Banking, Finance, Economic, other relevant courses)

· Experience candidates to have customer service environment especially Transaction Banking department/internet banking related industry is an added advantage.

· Demonstrates leadership with a penchant for problem-solving

Job Type: Full-time

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Opportunities for promotion
• Professional development

Schedule:

• Day shift

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• Mandarin (Preferred)