Digital - Infrastructure, Executive

• Responsible for maintenance of our infrastructure, and attending to service calls promptly. You will also assist with translating business requirements into technical documentation and assist in the rapid implementation of these solutions
  

• Assist in managing the company's technology infrastructure, including servers, networks, and cloud-based systems
  
• Assist with planning, designing, and implementing infrastructure projects to improve performance, reliability, and security.
  
• Provide technical support to infrastructure team members and end-users
  
• Monitor infrastructure performance and identify and resolve issues on time.
  
• Collaborate with cross-functional teams to ensure technology infrastructure meets business needs.
  
• Stay up-to-date with emerging technologies and make recommendations for adoption where appropriate.
  
• Monitor and maintain M365 security settings and compliance features.
  
• Stay informed about the latest developments in the M365 ecosystem and recommend enhancements or new features that align with organizational goals.
  
• Support all business software related issues e.g.: ERP, CRM, etc
  
• Educate end-users on M365 features, functionalities, and best practices.

Requirements

• Proven experience in implementing and administering Microsoft 365 applications and services.
  
• Bachelor Degree in Computer Science, Software Engineering, Information Technology or 3 years experience in related fields
  
• Strong technical skills in managing servers, networks, and cloud-based systems.
  
• Knowledge of security and compliance requirements.
  
• In-depth knowledge of Microsoft 365 suite, including but not limited to SharePoint, Teams,
  
• Exchange Online, OneDrive, and Office applications.
  
• Strong problem-solving and analytical skills.
  
• Excellent communication and collaboration skills, including the ability to work effectively with cross-functional teams
  
• Ability to work independently and adapt to a fast-paced, changing environment.
  
• Experience with ITIL or other IT service management frameworks is a plus.
  
• Ability to thrive in a dynamic, rapidly changing environment.
  
• Detail-oriented with a strong focus on quality and accuracy.
  
• Ability to work independently and collaboratively in a fast-paced environment.
  
• A team player with a can-do attitude with the ability to work proactively and independently
  
• Acts with urgency, seeks new ideas, and always able suggests alternatives when faced with obstacles
  
• Ability to work well under pressure and have excellent interpersonal and communication skills
  
• Demonstrates strong personal ethics and a sense of purpose and Willingness to learn and explore new trends and technology