Intern - Application Support (SQL)

Location: Kuala Lumpur, MY, MY

Global Business Unit: OTH

Job Function: Information Technology

Requisition Number: 172389

Description:

Job Overview
We are seeking a motivated and detail-oriented Intern to join our Application Support team. This internship provides an excellent opportunity to gain hands-on experience in supporting enterprise applications and working with SQL databases. The ideal candidate will have a strong interest in technology, excellent problem-solving skills, and a desire to learn and grow in a dynamic environment.\

Key Responsibilities

• Application Support:

o Assist in the day-to-day support and maintenance of enterprise applications.
o Respond to and resolve user issues and inquiries in a timely manner.
o Monitor application performance and ensure system availability and reliability.

• SQL Database Management:

o Write, test, and troubleshoot SQL queries to extract and manipulate data.
o Perform routine database maintenance tasks, including backups and data clean-up.
o Assist in optimizing SQL queries and database performance.

• Issue Tracking and Documentation:

o Log and track support requests using the company’s ticketing system.
o Document support processes, common issues, and their resolutions.
o Create and maintain user guides and technical documentation.

• Collaboration and Communication:

o Work closely with other IT team members to resolve complex issues.
o Communicate effectively with end-users to understand and resolve their application issues.
o Participate in team meetings and contribute to ongoing projects.

Qualifications

• Currently pursuing a degree in Computer Science, Information Technology, or a related field.
• Basic understanding of SQL and experience with SQL databases.
• Familiarity with enterprise applications and IT support processes is a plus.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.

Thank you.