Automotive Service Advisor

• Responsible for the company’s general administrative matter and support other office activities.
• Work closely with and maintain an excellent business relationship with current and new customers, supplier and vendor.
• Follow up closely on sales and service enquiry and coordinate with customers
• Focus on influencing and delivering a positive customer experience according to the company standard and vision.
• Interact with cross-functional group to solve business and customer issues, provide advisory to customer or order problem and deliver solution.
• Communicate regularly and effectively with leadership and team, leverage the knowledge and skills of team professionally.
• Responsible to attend to walk-in customers, assist in correspondence with customer by email, message, call or any medium and follow up and resolve customer complaints.
• Assist to follow up on the status of service job order and monitor closely.
• Provide technical support to team for any related request, inquiry, quotation, payment or confirmation.
• Assist to prepare quotation, PO, Invoice and perform data entry and responsible to update customer on the job order/ service status.
• Any ad-hoc task as assigned by superior, assist to SQL data entry, documents filing.
• Contribute to team effort by accomplishing related results as needed.
• Responsible for collection of payment.
• Service reminder for customers 6 month prior to their next service car.
• Follow up call to customers within 2-3 weeks after service done.
• Promote accessories or any add-ons for customer’s car to deliver sales.

Job Types: Full-time, Permanent

Pay: RM2,800.00 - RM3,500.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Monday to Friday
• Weekend jobs

Supplemental Pay:

• Attendance bonus
• Performance bonus
• Yearly bonus

Expected Start Date: 01/01/2025