Digital Operations & Data Manager
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Customers & Products
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Job Description:
Job Purpose:
- Lead PU digital transformation journey to deploy bp compliant digital systems and support PU leadership team to build new digital mind set Integrate user stories and requirements to create a prioritized road-map for the PU.
- Provide options for new digital business model and implementation roadmap with support from other internal and external digital partners
- Leverage data & analytics to provide meaningful insights for PU leadership team to make sound and quick decisions to grow business
Key Accountabilities:
- Set up a clear roadmap on digital system deployment
- Take lead on project execution with digital team and partners
- Assure the systems operate well and user experience is satisfied
- Continually improve system with current business process simplification, new user request, and system upgrade
- Work with digital team and partners to ensure the right data architecture is in place to accommodate the business needs and business model change
- Ensure the consistent and clearly understood data definition across all parts of the business
- Lead insight and business analysts to provide standard and tailormade reports to drive right business decisions (SIP, DBP, Contract, Pricing, Investment, Trade promotion, Sales Campaign)
- Explore digital solutions to support new business model options (eCommerce, digital complain) with Sales, BD, and Marketing team
- Provide direction to GBS/other service partners to ensure all data reporting requirements are aligned with business needs
- Support PU LT to develop overall team capability on digital and data behaviour improvement
Key requirements:
- University degree essential, a post graduate degree would be value added
- Digital system deployment experience
- Process simplification experience
- Data analytical and reporting experience
- Business operation experience
- Team lead and culture transformation experience
- Digital innovation, Investment management, Data management and analytics, Solutions delivery
- Using Operational tools to improve customer experience – Mastery
- Customer journey mapping – Mastery
- Sector, market, customer and competitor understanding - Skillful application
At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life! These benefits can include flexible working options, paid parental leave policy among others!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please .
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
