Online Customer Service

RM 1,800 - RM 2,200 / Per Mon

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Job Vacancy: Customer Service Representative

Location: Zara Awliya M Sdn Bhd

Key Responsibilities:

Serve as the first point of contact for customers via chat, phone & email.
Address customer inquiries, resolve complaints, and provide detailed information about products and services.
Accurately document customer interactions and escalate issues to relevant departments when necessary.
Maintain a positive and empathetic attitude toward customers at all times.
Collaborate with internal teams to ensure customer satisfaction and provide feedback for service improvements.
Stay updated on company policies, product knowledge, and any changes to services or procedures.
Meet individual and team performance targets, including response times and customer satisfaction metrics.

Qualifications and Skills:

High school diploma or equivalent; a bachelor’s degree is a plus.
Previous experience in customer service or a related field is preferred but not mandatory.
Excellent verbal and written communication skills.
Strong problem-solving skills and the ability to remain calm under pressure.
Ability to multitask and manage time effectively in a fast-paced environment.
Empathy, patience, and a genuine commitment to delivering exceptional customer experiences.

Benefits