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IT Technical Support Executive

RM 2,500 - RM 3,500 / Per Mon

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Assist IT Administrator in System administration and troubleshooting of Windows and system.

  • Provide onsite technical support to clients by troubleshooting and resolving network faults and problems with network.
  • Provide IT helpdesk services and on-site support to end users.
  • Maintain and update documentation of all on-site IT service request, service/support rendered, software licensing, hardware inventory and other work processes.
  • Perform installation, setup, configuration, migration, upgrading and maintenance of client’s network infrastructure.
  • Manage and monitor network performance and perform regular preventive maintenance according to work scope.
  • Collaborate with architects and software engineers inside and outside the department to find cost-effective and quality solutions to business needs, demonstrating a cooperative and positive spirit.
  • Provide input to development effort estimates to ensure team has what it needs to be successful for future releases.

Requirements

  • Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Network Engineering/Computer Science or equivalent.
  • At least 2 - 3 years of working experience with strong hands-on management of LAN/WAN networks using Windows Server 2003/2008,linux platform, Cisco routers, switches, firewall, IP phones etc.
  • Good understanding of network protocols such as TCP/IP, SNMP and VOIP with strong analytical and problem-solving skills to troubleshoot connectivity and performance issues that involve firewalls, network, and applications.
  • Ability to prioritize and is self motivated. A team player while able to work with minimum supervision and take on full responsibility for assigned tasks.
  • Customer oriented, courteous, neat appearance and good presentation, with effective oral and written communication skills in English and Bahasa Malaysia.

Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday