Hotel Receptionist
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Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
We are looking for Hotel Receptionist at our branch
Responsibilities
1. Greeting Guests:
2. Check-In and Check-Out: Handle the registration process, provide room keys, and assist with departure procedures.
3. Reservation Management: Process bookings, cancellations, and modifications.
Customer Service: Address guest inquiries, resolve complaints, and provide information about the hotel, amenities, and local attractions.
4. Communication: Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests.
5. Billing and Payments: Manage invoices, process payments, and handle refunds or additional charges.
6. Phone Operations: Answer calls, handle room service requests, and direct calls to the appropriate departments.
7. Record Keeping: Maintain accurate records of bookings, guest details, and daily activities.
Skills Needed
1. Customer Service Excellence: Strong interpersonal and problem-solving skills to handle a variety of guest needs.
2. Communication: Clear and professional verbal and written communication.
3. Multitasking: Ability to manage multiple tasks efficiently, especially during busy check-in/check-out periods.
4. Basic computer skills and OTA management system (Training will be provided)
Job Details
