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2025 Intake - Mandarin Customer Service

RM 3,650 - RM 3,650 / month

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Responsibilities

  • Manage and attend to customer's call, understand the customer's needs, and provide support and solution to customer.
  • Create interaction log accurately to ensure conversations are being tracked.
  • Ensure good adherence to schedule by monitoring punctuality, unscheduled breaks as well as meal break time.
  • Adhere to call transaction monitoring required and superior quality of service.

Qualifications

  • SPM and above, preferred with working experience in Customer Service industry
  • Good Mandarin communication skills. (English, Bahasa Malaysia is essential)
  • Fresh graduates are also encouraged to apply.
  • Able to start work immediately.

Job Type: Full-time

Pay: Up to RM3,650.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Attendance bonus
  • Overtime pay
  • Performance bonus

Application Question(s):

  • Must be comfortable working in a rotational shift setting (8 hours between 8am-12am, 5 days Mon-Sun, incl Public Holidays).
  • Our shift concludes at 12:00 AM, would you have any challenges or concerns regarding transportation for your journey back home?
  • Basic salary RM 2150( RM 500 allowance), OT min. RM13/hr, Monthly incentive RM400-1000. What is your expected salary?

Language:

  • Mandarin (Required)
  • Bahasa Malaysia (Required)
  • English (Required)
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