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Inbound Customer Service (Basic up to RM4000 + Allowance - KL)

  • Full Time, onsite
  • Agensi Pekerjaan Asia Recruit Sdn Bhd
  • Kuala Lumpur, Malaysia
RM 3,500 - RM 4,500 / month

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Availability Status

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Company Information

We are currently representing our client to source for potential candidate to fill in the role as Customer Service Specialist to based in KL area.

Job Benefits

  • Basic up to RM4000 (depending on experience)
  • Standard Shift Allowance, RM 350
  • Night Shift Allowance
  • Transport Allowance
  • Quarterly KPI Incentive up to RM2,200
  • Language Allowance
  • Dental/Optical yearly allowance
  • Confirmation bonus after 6 month

Job Responsibility

  • Ensure highest standards of service delivery on personalized phone services to our customers
  • Serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database
  • Educate the customer about the products and services and directs them towards available resources for self-help
  • Manage customer complaints, issues and subsequent solutions and is responsible for identifying and escalating customer issues to the appropriate department
  • Act on any required customer follow-up in accordance with Contact Centre internal guidelines and updates customer data into relevant systems accurately
  • Maintain confidentiality of the customers and data at all times

Job Requirement

  • Diploma + 2 years of working experience
  • Degree Fresh are welcome to apply
  • Able to work Rotational Shift - 24/7 shift (5 or 5.5 days work)
  • Able to speak in Mandarin will be an added advantage
  • Good communication in English
  • Support Voice (Inbound Call)
  • Willing to be based in KL

Interested candidate may apply online.

Only shortlisted candidates will be notified.

Job Type: Permanent

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

  • Professional development

Schedule:

  • Day shift
  • Night shift
  • Rotational shift

Supplemental Pay:

  • Signing bonus