Workplace Experience Coordinator

About the Role: As a Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

Working hours : 9am-6pm

Location : Plaza 33, Petaling Jaya

Salary : RM 6000 max

Experience : Need be from Hospitality background / Hotel/ Event management company/ or ex-cabin crew. Minimum 2 years of working experience

Start date : 2nd January 2025

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming

demeanor. Issue visitor and parking passes and follow security protocols.

• Make a memorable first impression by answering the telephone in a professional manner. Create

presentations and speak to various-sized groups.

• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.

• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services

including mail, office supply services, and onboarding.

• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a

professional customer service-driven manner.

• Organize and manage on-site events. This includes securing event space, set up and tear down of the

room, and delivery of supplies.

• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the

safety of all individuals in the building.

• Coordinate with vendors who supply services or goods to the workplace.

• Explain detailed and/or complicated information within the team. Follow specific directions as given by

the manager.

• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing

procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You’ll Need:

• High School Diploma or GED with up to 2 years of job-related experience.

• Ability to follow basic work routines and standards in the application of work.

• Communication skills to exchange straightforward information.

• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Strong organizational skills with an inquisitive mindset

Only shortlisted candidates will be called for interview!

Job Type: Full-time

Pay: RM5,000.00 - RM6,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• facilities coordinator: 3 years (Preferred)