Operation Support

PRIMARY DUTIES AND RESPONSIBILITIES: 1. Handle customer inquiries, providing timely and accurate information regarding bookings, rates, and services. 2. Address customer concerns, issues and requirements during the booking ensuring a high level of customer satisfaction. 3. Open job entries in the Sovy system, inputting relevant details accurately. 4. Coordinate with planners to ensure efficient scheduling of jobs and update the system accordingly. 5. Create detailed and accurate cost sheets for each job entry, including all relevant charges and adhoc charges are included 6. Collaborate with different departments to gather cost-related information. 7. Ensure that quotations are available and updated in the system. 8. Work closely with the sales team to provide accurate quotation to customers. 9. Maintain regular communication with planners to stay updated on job status and changes. 10. Update customers promptly with truck/container details after planner updates in the Sovy system. 11. Close job entries in the Sovy system once all services are completed and verified. 12. Verify that all relevant details are accurately recorded before closure. 13. Close cost sheets after incorporating all applicable charges. 14. Generate invoices in the Sovy system, ensuring accuracy in billing details and closed (Send To) in sovy system. 15. Closed Job Entry in sovy system. 16. Ensure that the operations team submits an Incident Report (IR) in the event of any issues related to unfulfilled customer shipments or damages 17. Performs other related duties as assigned and ad-hoc tasks as per requested by Superior.