Front Office Assistant

• Greet and assist guests with check-in, check-out, and other inquiries in a friendly and professional manner. • Handle reservations, cancellations, and room assignments efficiently using the hotel’s booking system. • Respond to guest requests and provide information about the hotel, facilities, and nearby attractions in Malacca. • Address guest concerns and resolve issues promptly to ensure satisfaction. • Process payments and maintain accurate records of transactions. • Coordinate with housekeeping and other departments to ensure seamless guest services. • Maintain the front desk area in an organized and welcoming manner. • Uphold hotel policies, procedures, and standards to provide consistent and exceptional service.