Team Leader - Assistance Case Coordinator

The Team Leader Assistant & Case Coordinator supports the team leader and assists in coordinating case management activities within the IT department. This role involves managing and overseeing project cases, ensuring timely updates, and supporting team members in meeting project milestones. The ideal candidate should possess a solid understanding of IT systems, project coordination, and communication, while providing administrative and technical support to maintain smooth project flow. o Assist the team leader in coordinating IT projects, tracking project timelines, milestones, and deliverables. o Work closely with IT teams to ensure alignment on project objectives, timelines, and requirements. o Support case management activities by organizing and updating case records, ensuring completeness and accuracy. o Coordinate case assignments, monitor progress, and maintain regular updates on the case status. o Communicate with stakeholders, ensuring cases are handled efficiently and any issues are addressed promptly. o Organize case documents, reports, and files for easy access and review by the team leader and stakeholders. o Prepare and distribute project reports, meeting minutes, and status updates to the team and stakeholders. o Act as the primary point of contact for case-related inquiries, providing information and updates to relevant parties. o Schedule and coordinate meetings, reviews, and team check-ins, ensuring effective communication between team members. o Assist with basic troubleshooting and IT support, directing complex issues to the appropriate IT teams. o Facilitate smooth technology integration by assisting with new tools, systems, or processes in coordination with the IT team. o Support data entry, data analysis, and case tracking within IT systems, ensuring data accuracy and timely reporting. o Develop and maintain documentation related to case management, workflows, and project procedures. o Identify opportunities for process improvements and coordinate with the team leader to implement best practices. o Provide support for training and onboarding new team members in case management processes and IT tools. Qualifications: • Education: Bachelor’s degree in IT, Computer Science, Business Administration, or related field. • Experience: 5+ years of experience in IT project coordination, case management, or administrative support within an IT or technical environment. • Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), project management tools (e.g., JIRA, Asana, Trello), and familiarity with ticketing systems. • Communication: Strong verbal and written communication skills, with the ability to communicate effectively across technical and non-technical teams. • Problem-Solving: Analytical skills with an aptitude for troubleshooting and resolving project-related issues. • Preferred Skills: • Experience with Agile/Scrum methodologies. • Knowledge of IT support and ticketing software. • Familiarity with data analysis and reporting techniques. • Excellent organizational skills, with the ability to manage multiple cases and track project timelines efficiently. • A proactive team player who supports the team leader and coordinates across teams to ensure project success. • Dedicated to maintaining positive relationships with internal and external stakeholders and ensuring high-quality case resolution.