Call Center Manager

Team Leader Operations: Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. Job Description : -Key player to lead the team performance. -Quality check and ensure that the standard of work is maintained according to the company’s expectations. -Ensure that the team meets the daily, monthly, and yearly KPI targets. -Conduct assessments, performance reviews, capacity planning, and training. -Support HR with the onboarding of a new employee. -Maintain complete knowledge of all services and products. -Proactively share existing challenges faced by the team and propose solutions. -Analyze data to better understand trends and prepare reports for the management. -Monitor staff performance and actions for improvement -Give coaching and guidance -Ensure proper records of customer database Requirement : -Minimum of 2 to 4 years experience in the Telemarketing industry -Excellent written and verbal communication skills. -Demonstrated proficiency in multi-tasking and prioritization. -Detail-oriented in ensuring high standards of work and able to adapt quickly to changes in workflows/processes/procedures/product features. -High level of integrity as demonstrated personally and professionally. -Written and spoken proficiency in English, Bahasa Malaysia, and Mandarin. (Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients) -Able to identify, think creatively, and build support for innovative and outside-the-box solutions. Benefits -Attractive remuneration package (basic + high commission) -Anyone is welcomed to apply, as long you are "hungry" enough! -Invaluable hands-on working experience at a medium-sized organization -Annual bonus and increment -Career opportunities Working Hours @ Desa ParkCity, Plaza Arkadia Monday - Friday : 11am - 8pm (1-2pm lunch) Saturday : 11am - 4:30pm (1-2pm lunch)