ERP Support Consultant - Subang Jaya - (RM3,400-RM4,500)

Position: ERP Support Consultant (Fresh Graduate Welcomed) Working location: Subang Jaya Working day Mon - Fri Working hours 9am to 6pm Overview: Provides technical and functional support for ERP systems. Role involves troubleshooting issues, resolve issues, provides solutions, training, and system configuration. Responsibilities: Customer Assistance: Respond to customer inquiries, concerns, and issues via various communication channels (phone, email, chat). Provide clear and concise information to customers regarding product features, functionality, and usage. Problem Resolution: Diagnose and troubleshoot issues, guiding customers through step-by step solutions. Collaborate with other teams such as development or product teams to resolve complex issues. Analyze business processes and recommend best practices for optimization. Enhancement of system functionalities Documentation: Create and maintain detailed documentation, including FAQs, troubleshooting guides, and knowledge base articles. Document customer interactions and resolutions for future reference. Training and Support: Provide training to end-users on system functionality and best practices. Offer proactive guidance to help customers maximize the value of the system. Escalation Handling: Manage and escalate issues to higher levels of support or development when necessary. Ensure timely resolution of escalated cases while keeping customers informed. Continue Learning: Stay informed about system updates, industry trends, and customer needs to provide up-to-date support. Qualifications: • Bachelor’s degree in information technology, computer science, or related field. • Proficiency in database management, system integration and understanding of system functionalities. • Strong communication skills, both verbal and written. • Problem-solving skills and the ability to think critically in high-pressure situations. • Experience in customer support or a related field is preferred. • Knowledge of NetSuite • Familiarity with ticketing system and support software Whatsapp -0115765 2258