Business Support Officer (AIR FREIGHT)

Responsible for providing efficient administration support to outdoor Logistics sales and carrying out indoor sales and oversea agent activities. Maintaining close follow-up on telesales, procurements and quotations. Work closely with the Sales team and oversea agent in implementing sales strategies and to increase Freight Logistics presence within the Malaysian Market. Responsible to build network and develop agent business customer. 1 Cold Call / Telemarketing 2 Quotation / RFQ & CRM update 3 New Account Secured 4 Sales Lead 5 Customer Listing 6 Rates Guidelines Update / Promotion / Flyers 7 Procurement 8 Handover and Cost Assessment 9 Assist Salesman 10 Credit Control & Ageing 11 Target RM new revenue 12 Reports 13 Email Correspondence 14 Troubleshooting 15 Agent SOP 16 Others - assisting CS / OPS Knowledge and Skill Requirement • Education/Experience: Diploma, Degree or equivalent in any field with at least 1 years of relevant experience in shipping / logistics industry preferably from freight forwarder environment. • Demonstrate customer service focus, sales oriented and good selling skills • Strong PC knowledge, Microsoft Windows, Word, Excel and Outlook required. • Proactive, self-starter, self-Management, organized, hardworking, result and customer oriented. • Excellent communication and interpersonal skills with an ability to do presentations & written in English • Committed, trustworthy, reliable, disciplined, dedicated, able to adapt and work in a challenging business environment. • Able to work independently, multitasking and under pressure with minimum supervision.