Customer Service Executive-Japanese Speaker

Our client is well-known Japanese telecommunication company which provide Internet connectivity and WAN service, network-related services, network systems construction, operation and maintenance, development and sales of tele communication equipment. Responsibilities for Level 1 Support: • Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company’s products. • Create & handling all tickets pertaining to customer cases & follows up closely until case resolved. • Working closely with Sales & Level 2 support team members for client contract’s expiration & further technical assistance. • To exceed customer’s expectation in term of customer services & accurate information. Work in a team to achieve the required KPI elements and SLA. • License issue and provision to customer. • Periodic Maintenance Announcement. Requirements: • Applicant must be willing to work on rotational shifts & 4 days in a week. • Each shift consists of 12 hours working hours and inclusive of 2 breaks (1 hour each). • Applicant must be willing to work on rotation shift hence having own transport will be added advantage. • Good communication & writing skills in English, Bahasa & Japanese is an advantage. • Applicant is required to have an excellent communication skill in Japanese which should be close to a native speaker and not necessarily possesses any language proficiency certificate. • Must be energetic, positive minded and good team player. • Fresh graduates who are interested to start their career in an IT help desk center are also encouraged to apply – Full training is provided. • Must have at least a Diploma in IT/Engineering. Benefits: 4-day week, 2-hour daily break, RM500 allowance, bonus, insurance, etc.