Area Manager

The Area Manager is responsible for the overall success of US Pizza vending machine operations within a designated geographical area. This is a highly demanding role requiring strong leadership, exceptional organizational and communication skills, and a hands-on approach to managing all aspects of the business. The Area Manager will oversee all operational activities, from deployment and training to refilling machines, managing franchisees, and ensuring prompt and effective resolution of customer feedback and complaints. Success in this role demands a proactive, results-oriented individual with a proven track record in operations management and customer service.
Key Responsibilities:
I. Deployment and Setup:

• Conduct thorough site surveys to assess the suitability of potential vending machine locations, considering factors such as foot traffic, accessibility, power supply, and competition.
• Negotiate favorable placement agreements with landlords, property managers, and other relevant stakeholders.
• Oversee the installation and setup of new vending machines, ensuring proper functionality and compliance with safety regulations.
• Manage the logistics of machine delivery, including scheduling and coordination with transportation providers.
• Develop and maintain accurate records of all vending machine locations, including addresses, contact information, and installation dates.

II. Franchisee Management:

• Recruit, onboard, and train new franchisees, providing comprehensive instruction on all aspects of vending machine operation, including maintenance, refilling, inventory management, customer service, and financial reporting.
• Develop and maintain strong relationships with franchisees, providing ongoing support, guidance, and mentorship.
• Regularly monitor franchisee performance against key performance indicators (KPIs), including sales, inventory levels, customer satisfaction, and maintenance compliance.
• Address franchisee concerns and resolve disputes promptly and fairly.
• Conduct regular site visits to franchisee locations to assess operational efficiency, product quality, and customer service standards.
• Provide ongoing training and development opportunities to franchisees to enhance their skills and knowledge.

III. Training and Development:

• Develop and deliver comprehensive training programs for franchisees and their staff on all aspects of vending machine operations, including maintenance procedures, refilling techniques, customer service protocols, and inventory management best practices.
• Create and maintain training materials, including manuals, videos, and presentations.
• Conduct regular training sessions to ensure franchisees and staff remain up-to-date on best practices and new procedures.
• Track training completion and assess the effectiveness of training programs.

IV. Inventory Management and Refilling:

• Develop and implement an efficient inventory management system to track stock levels of all supplies (coffee beans, cups, stirrers, sugar, etc.).
• Forecast inventory needs based on sales data, historical trends, and seasonal variations.
• Place orders with suppliers, ensuring timely delivery and optimal pricing.
• Oversee the refilling of vending machines, ensuring consistent product quality, accurate pricing, and sufficient stock levels.
• Implement procedures to minimize waste and spoilage.
• Regularly monitor inventory levels and adjust ordering strategies as needed.

V. Maintenance and Repair:

• Develop and implement a preventative maintenance program to minimize machine downtime and extend machine lifespan.
• Schedule and oversee routine maintenance activities, including cleaning, filter replacements, and minor repairs.
• Coordinate with authorized service technicians to address major repairs and malfunctions.
• Maintain accurate records of all maintenance activities, including dates, tasks performed, parts replaced, and costs incurred.
• Track machine performance and identify recurring issues to proactively address potential problems.

VI. Sales and Revenue:

• Monitor sales data from all vending machines within the assigned area.
• Analyze sales trends to identify opportunities for growth and improvement.
• Develop and implement strategies to increase sales and revenue, including promotions, discounts, and targeted marketing campaigns.
• Regularly review pricing strategies to ensure profitability.
• Prepare regular sales reports and present findings to senior management.

VII. Customer Service and Feedback:

• Establish clear communication channels for customers to report complaints or provide feedback (e.g., QR code, hotline).
• Ensure prompt and effective resolution of customer complaints and feedback, working closely with franchisees to address issues quickly and efficiently.
• Collaborate with franchisees to implement strategies to improve customer service and address recurring issues.
• Regularly review customer feedback to identify trends and areas for improvement.
• Monitor customer satisfaction metrics and report on performance. Actively participate in resolving customer issues in collaboration with the franchisee. This includes immediate remedial action (e.g., refund, replacement cup) where appropriate. Utilize Lark communication for efficient and documented interaction with franchisees.

VIII. Reporting and Analysis:

• Prepare regular reports on key performance indicators (KPIs), including sales, inventory levels, maintenance costs, customer satisfaction, and franchisee performance.
• Analyze data to identify trends and areas for improvement.
• Develop and implement action plans based on data analysis.
• Present findings and recommendations to senior management.

Qualifications:

• Bachelor's degree in business administration, operations management, or a related field.
• 3-5 years of experience in operations management, preferably in the vending machine industry or a related field.
• Proven experience in managing a team and overseeing operations.
• Strong leadership, organizational, and communication skills, including experience communicating effectively with diverse stakeholders.
• Exceptional problem-solving and decision-making skills, with the ability to analyze data and make informed decisions.
• Proficient in using computer systems and software, including inventory management systems, CRM software, and data analysis tools.
• Ability to work independently and as part of a team, with the ability to prioritize tasks and manage time effectively.
• Ability to travel extensively within the assigned area.
• Valid driver's license.

Job Type: Full-time

Pay: RM3,633.81 - RM5,148.24 per month