Membership Services Executive

The Institute of Enterprise Risk Practitioners (IERP) is the world’s first and leading certification institute for Enterprise Risk Management (ERM), providing qualifications and certification to fill the expertise gap in today’s business landscape. Our programs are essential for individuals seeking strategic excellence in Governance, Risk, and Compliance (GRC) issues. We aim to make ERM qualifications accessible to all stakeholders to promote sustainability and resilience.

Role Description

We are looking for a full-time Membership Services Executive to join the Institute of Enterprise Risk Practitioners in Kota Damansara. This on-site position is ideal for a proactive and detail-oriented individual who is committed to enhancing member engagement, retention, and satisfaction.

In this role, you will play a crucial part in fostering effective communication, providing support, and conducting outreach initiatives. If you are passionate about delivering exceptional service and building strong relationships, we invite you to apply!

Key Responsibilities

-Serve as the primary point of contact for member inquiries and provide exceptional customer service. -Process new memberships, renewals, and updates to member information. -Develop and implement member engagement initiatives, including events and communications. -Maintain accurate membership records and reports using our database system. -Collaborate with internal teams to create resources and materials that benefit our members. -Assist in the planning and execution of membership events and programs. -Gather feedback from members to inform service improvements and initiatives.