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Customer Service Executive

Salary undisclosed

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    -Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails -Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures -Identifies and escalates difficult and complex issues to senior team members -Maintains a positive, empathetic and professional attitude towards customer -Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system -Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions - Liaises with external vendors and service operators to fulfill booking changes - Keeps updated with company procedures and processes - Shares customer feedback with relevant departments for further improvements