Area Manager

关于公司：

加入一家蓬勃发展的台湾餐饮集团，这家餐厅集团正在重新定义马来西亚的美食领域。以提供正宗的台湾风味闻名，这家受欢迎的连锁餐饮品牌凭借其独特创新的菜肴吸引了全国各地的食客。公司的使命是提供美味、实惠且正宗的台湾料理，将台湾的精髓带到每一张餐桌上。作为区域经理，您将有机会领导和管理多个分店，确保卓越的服务、出色的运营水平以及一致的质量标准。

职位描述：

作为区域经理，您将负责管理和监督位于双溪大年 (Sungai Petani)、亚罗士打 (Alor Setar) 和怡保 (Ipoh) 的三家分店的整体表现。您需要为分店经理提供领导支持，确保日常运营顺畅、卓越的客户服务水平，以及实现业务目标。这个职位需要一位主动、结果导向的个人，能够在快节奏的餐饮环境中茁壮成长，并对卓越的运营充满热情。

职责：

• 运营监督：监督并确保三家分店的日常运营顺利进行，遵守公司标准、健康和安全法规，同时持续监控销售、成本和客户满意度等绩效指标。
• 团队领导：为分店经理及其团队提供有力的领导，通过指导、培训和营造积极的工作环境，解决与员工相关的问题，并促进团队协作以实现卓越的运营水平。
• 客户服务卓越：维护并提升分店的客户服务标准，快速解决客户咨询、反馈和投诉，确保每位顾客都有卓越的用餐体验。
• 库存与成本管理：负责预算计划和执行，优化库存管理流程，确保充足的库存水平，减少浪费并维持盈利目标。
• 培训与员工发展：识别技能差距，设计并实施有效的培训计划，确保所有团队成员熟悉公司政策、运营流程和菜单产品。
• 报告与战略沟通：准备并提交有关分店绩效的全面报告，包括销售和运营指标，同时确保分店经理与高层管理之间的清晰、有效沟通，以符合业务目标。

职位要求：

• 在餐饮行业有丰富经验，至少3-5年的监督或管理职位经历。
• 强大的领导力和团队管理能力，能够监督多个分店的运营。
• 出色的沟通和问题解决能力。
• 精通运营管理，包括库存控制和成本管理。
• 能够在双溪大年、亚罗士打和怡保之间灵活出差。
• 能够在快节奏的环境中工作并管理多个优先事项。
• 积极的态度、主动性以及为客户提供卓越服务的热情。

技能与能力：

• 领导力与谈判技巧：能够领导团队并与利益相关者进行有效谈判，以确保运营目标与组织目标一致。
• 分析能力：具备强大的分析能力，能够识别运营数据中的效率问题，并实施改进方案以优化流程和绩效。
• 关注细节：对生产计划、资源分配和合规报告进行细致审核，确保准确性和标准合规性。
• 人际交往能力：擅长与团队成员、跨部门合作部门以及外部合作伙伴建立和维护良好的关系。
• 解决问题的能力：能够识别运营中的挑战，并制定实用有效的解决方案，以维持效率和质量。

职位亮点：

• 具有竞争力的薪资和绩效奖金。
• 职业发展和专业成长的机会。
• 支持性和协作性的工作环境。
• 与连锁品牌经验丰富的高级管理团队合作，从餐饮业务的A到Z全面学习。

EA执照：JTKSM1333

About the company:

Join a thriving Taiwanese restaurant group that’s redefining the culinary scene in Malaysia. Known for delivering authentic Taiwanese flavors, this popular food chain has captivated taste buds across the country with its unique and innovative dishes. Their mission is to serve delicious, affordable, and authentic Taiwanese meals that bring the essence of Taiwan to every table.

As an Area Manager, you’ll have the opportunity to lead and oversee multiple outlets, ensuring exceptional service, operational excellence, and consistent quality standards.

About the role:

As the Area Manager, you will be responsible for managing and overseeing the performance of three outlets located in Sungai Petani, Alor Setar, and Ipoh. You will provide leadership to outlet managers, ensuring smooth daily operations, outstanding customer service, and achievement of business targets. This role requires a proactive and results-oriented individual who thrives in a fast-paced F&B environment and has a passion for operational excellence.

Responsibilities:

· Operational Oversight: Supervise and ensure seamless daily operations across all three outlets, maintaining compliance with company standards, health, and safety regulations while consistently monitoring performance metrics such as sales, costs, and customer satisfaction.

· Team Leadership: Provide strong leadership to outlet managers and their teams by mentoring, coaching, and fostering a positive working environment, addressing any staff-related issues, and promoting teamwork to achieve operational excellence.

· Customer Service Excellence: Uphold and enhance customer service standards across outlets by addressing inquiries, resolving feedback and complaints efficiently, and ensuring an outstanding dining experience for every guest.

· Inventory & Cost Management: Oversee budget planning and implementation, optimize inventory management processes to ensure adequate stock levels, minimize wastage, and maintain profitability targets.

· Training & Staff Development: Identify skill gaps, design and implement effective training programs, and ensure all team members are well-equipped with knowledge of company policies, operational procedures, and menu offerings.

· Reporting & Strategic Communication: Prepare and submit comprehensive reports on outlet performance, including sales and operational metrics, while ensuring clear and effective communication between outlet managers and senior management to align with business goals.

Requirements

• Proven experience in the F&B industry, with a minimum of 3-5 years in a supervisory or managerial role.
• Strong leadership and team management skills, with the ability to oversee multiple outlets.
• Excellent communication and problem-solving abilities.
• Proficiency in operational management, including inventory control and cost management.
• Flexibility to travel between outlets in Sungai Petani, Alor Setar, and Ipoh.
• Ability to work in a fast-paced environment and manage competing priorities.
• Positive attitude, initiative, and a passion for delivering exceptional customer experiences.

Skills and Competencies:

· Leadership and Negotiation Skills: Ability to lead production teams and negotiate effectively with stakeholders to align operations with organizational goals.

· Analytical Thinking: Strong ability to analyze production data, identify inefficiencies, and implement improvements to optimize processes and performance.

· Attention to Detail: Meticulous in reviewing production schedules, resource allocations, and compliance reports to ensure accuracy and adherence to standards.

· Interpersonal Skills: Skilled in building and maintaining positive relationships with team members, cross-functional departments, and external partners.

· Problem-Solving Skills: Capable of identifying challenges in production operations and developing practical, effective solutions to maintain efficiency and quality.

Good-to-know:

• Competitive salary and performance bonuses.
• Opportunities for career growth and professional development.
• Supportive and collaborative work environment.
• You will work alongside highly experienced senior management of the franchisor and get to learn from A to Z for F&B business

EA License: JTKSM1333

Job Type: Full-time

Pay: RM4,000.00 - RM5,000.00 per month