Warehouse Technical Support Executive (Semenyih)

Responsibility

We are seeking a results-driven leader to manage the day-to-day activities of our Customer Support team and motivate them within an operations and support environment. This highly customer-oriented, fast-paced, and people-focused role aims to provide and support customers, ensuring they receive their solutions 100% on time and in-full. The role also involves actively reviewing, identifying, reporting and escalating any potential performance-related improvements to the Manager.

Key Responsibilities:

· Engage closely with business partners and/or superiors on complaints or escalation received.

· Interface with customers, suppliers, and internal teams on project requirements and objectives.

· Manage daily operations to ensure operational efficiency meets targets.

· Correspond and collaborate with business partners and superiors on clarifications, inquiries on cases, escalations, and /or any received customer complaints.

· Ensure and maintain the team's motivation, quality, turnaround time, productivity, and benchmarks at a good standard.

· Evaluate, compile and prepare weekly and monthly customer complaint reports.

· Troubleshoot compliance issues related to sanitaryware, smart toilet products, and water dispenser products.

· Support sales team on product technical information, sample board and setup of mock up sample at client's office.

· Provide technical product briefing and demo to internal team member as well as client.

Requirements

· Min 3 years of working experience in supporting customer complaints.

· Wide exposure to plastic manufacturing, especially in kitchen and bathroom products.

· Proficient in Microsoft Office, CAD or SolidWorks (Component Design)

Benefits

· Competitive basic salary

· Attractive yearly performance bonus

· Five-Day week (9am ~ 6pm)

· Group Hospitalization medical coverage, Personal Accident and Term Life Insurance coverage.

· Vast opportunities for career development and growth!

Job Type: Full-time

Pay: RM2,300.00 - RM3,400.00 per month

Benefits:

• Health insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Semenyih: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your expected salary?

Education:

• Bachelor's (Preferred)

Experience:

• Technical Support: 3 years (Preferred)
• CAD: 3 years (Preferred)