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ITSM Implementation Subject Matter Expert
RM 10,000 - RM 15,000 / Per Mon
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Title:ITSM Implementation Subject Matter Expert
Responsibilities:
- Implement and configure BMC Helix ITSM modules.
- Customize workflows, forms, and interfaces.
- Provide support and maintenance for BMC Helix ITSM.
- Troubleshoot and resolve technical issues.
- Collaborate on system integrations.
- Maintain technical documentation.
- Ensure compliance with ITIL best practices.
Qualifications:
- Bachelor's degree in Computer Science, IT, or related field.
- Experience with BMC Helix ITSM implementation and configuration.
- Knowledge of ITIL processes and IT service management.
- Proficiency in scripting and automation.
- Strong problem-solving and analytical skills.
- Excellent communication and teamwork skills.
Preferred:
- BMC Helix ITSM certification.
- Experience with ITSM tool integrations.
- Familiarity with cloud platforms.
Job Type: Full-time
Pay: RM10,000.00 - RM15,000.00 per month
Experience:
- BMC Helix ITSM implementation and configuration.: 4 years (Required)
- ITIL processes and IT service management.: 4 years (Preferred)
- scripting and automation: 4 years (Preferred)
- ITSM tool integrations: 3 years (Required)
- cloud platforms.: 3 years (Preferred)
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