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ITSM Implementation Subject Matter Expert

RM 10,000 - RM 15,000 / Per Mon

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Title:ITSM Implementation Subject Matter Expert

Responsibilities:

  • Implement and configure BMC Helix ITSM modules.
  • Customize workflows, forms, and interfaces.
  • Provide support and maintenance for BMC Helix ITSM.
  • Troubleshoot and resolve technical issues.
  • Collaborate on system integrations.
  • Maintain technical documentation.
  • Ensure compliance with ITIL best practices.

Qualifications:

  • Bachelor's degree in Computer Science, IT, or related field.
  • Experience with BMC Helix ITSM implementation and configuration.
  • Knowledge of ITIL processes and IT service management.
  • Proficiency in scripting and automation.
  • Strong problem-solving and analytical skills.
  • Excellent communication and teamwork skills.

Preferred:

  • BMC Helix ITSM certification.
  • Experience with ITSM tool integrations.
  • Familiarity with cloud platforms.

Job Type: Full-time

Pay: RM10,000.00 - RM15,000.00 per month

Experience:

  • BMC Helix ITSM implementation and configuration.: 4 years (Required)
  • ITIL processes and IT service management.: 4 years (Preferred)
  • scripting and automation: 4 years (Preferred)
  • ITSM tool integrations: 3 years (Required)
  • cloud platforms.: 3 years (Preferred)