Assistant Manager

Job Purpose:

The Assistant Manager is responsible for supporting the Elder Home Care Manager in overseeing the day-to-day operations of the Elder Care Centre, ensuring high-quality care and services for residents while maintaining compliance with regulatory standards. This role includes managing staff, coordinating with families, and fostering a safe, supportive, and inclusive environment for residents and employees alike.

Key Responsibilities:

1. Operational Management:

- Assist in the planning, organizing, and supervision of all activities and programs within the centre.

- Ensure compliance with all health and safety regulations and elder care standards.

- Oversee the maintenance of facilities and report issues requiring attention to appropriate departments.

2. Resident Care and Support:

- Ensure residents receive personalized and dignified care in line with their individual care plans.

- Address resident and family inquiries and concerns promptly and professionally.

- Coordinate with healthcare professionals to ensure residents’ medical needs are met.

3. Staff Supervision and Development:

- Assist in recruiting, training, and supervising staff to deliver exceptional care and services.

- Conduct performance reviews and provide constructive feedback to team members.

- Foster a positive and collaborative work environment.

4. Administrative Duties:

- Maintain accurate records related to resident care, staff schedules, and operational activities.

- Support budget planning and financial oversight in coordination with the superior.

- Assist with reporting and audits to meet organizational and regulatory requirements.

5. Community Engagement:

- Build and maintain positive relationships with families, community organizations, and stakeholders.

- Coordinate events and programs to promote resident engagement and community involvement.

6. Crisis Management:

- Respond to emergencies effectively, ensuring the safety and well-being of all residents and staff.

- Participate in developing and implementing risk management plans.

7. Ad-Hoc Duties:
- Perform other tasks as assigned by the superior to support the centre's objectives.

Qualifications and Skills:

- Bachelor’s degree in healthcare administration, social work, nursing, or a related field.

- 3-5 years of experience in elder care, healthcare, or facility management, including supervisory roles.

- Strong interpersonal and communication skills.

- Knowledge of elder care standards, regulations, and best practices.

- Proven ability to manage teams and resolve conflicts effectively.

- Organizational and problem-solving skills.

- Proficiency in Microsoft Office and other administrative tools.

- Experience with budget management and operational planning.

- CPR and first-aid certification.

*Working Location: Kulai, Johor

Job Types: Full-time, Permanent

Pay: RM3,800.00 - RM4,500.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Supplemental Pay:

• Performance bonus

Application Question(s):

• What's your expected salary?

Education:

• Bachelor's (Required)

Experience:

• Healthcare Centre: 3 years (Required)

Language:

• English (Required)
• Bahasa Malaysia (Required)