Digital Strategy (Manager/ Senior Manager)

Whole industries have been disrupted and transformed in recent years by digital technology. As a Technology Consulting Professional, you will help businesses realise the value they can gain from their IT investments — supporting strategy and being a key growth driver. As part of a high-performing team, you will deliver exceptional client service — providing advice on how technology enablement, digital transformation and enterprise intelligence contribute to performance improvement, as well as how IT can act as multiplying effect during major program transformations.

As organisations look to leverage the advantage IT offers, we will work with you to develop the consultancy and analytical skills that you will need in today’s environment. Working on projects that cross borders and sectors, the experiences you gain here will be more valuable than anywhere else. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The opportunity

In this role you will work along with our clients to transform their business through disruptive innovation enablement and transformational design solutions. The team supports our clients in modernizing systems, processes and products to enhance business and customer-facing platforms and services to support high performance in a rapidly changing and competitive environment.

Your key responsibilities:

• You are the day-to-day point of contact for clients and senior managers on projects. You structure and engage teams to deliver high quality outputs
• Along with senior management, you take the lead in identifying client issues and proposing the most appropriate approach for challenges that governments face
• You help develop the business and acquire new clients and engagements, including the identification and pursuit of business opportunities by forging strong client relationships
• You build and maintain long-term relationships with senior clients
• You will be involved in defining and delivering digital solutions for our clients
• You drive strategic discussions regarding business objectives and strategy KPIs
• You capture strategic objectives, vision and iterative feedback from our clients’ stakeholders
• You drive ideation, evaluation, definition and prioritization of features and use cases
• You help lead a cross-functional team of engineers, designers, and user researchers to build user-centric solutions
• You represent the voice of business strategy, synthesizing quantitative and qualitative data to ensure product decisions address their needs.

Skills and attributes for success

• Strong analytical and problem-solving skills
• Strong drive to excel professionally, and to guide and motivate others
• Advanced written and verbal communication skills
• Dedicated, innovative, resourceful, analytical and able to work under pressure
• Foster an efficient, innovative and team-oriented work environment

To qualify for the role, you must have

• A bachelor’s degree in Computer Science/Information Technology or any other relevant discipline
• You have 5-7 years of experience in digital strategy and digital concept definition, with a clear track record of impactful, high-quality digital concepts
• Good understanding/hands-on experience building applications/platforms
• Experience in delivering digital projects and products using the appropriate agile project management methodology
• You have conceptualized several of the following: digital service concepts, e-commerce platforms, self-service platforms, smartphone applications, chatbots, voice propositions
• You have a strong business sense and know how to translate business objectives into digital solutions
• You partner effectively with business stakeholders & solve problems. You’re comfortable and effective at framing decisions with clear and logical arguments
• You have extensive experience with design sprints and concept creation with the use of design thinking as a philosophy
• You are up-to-date on digital trends, mobile development, online marketing
• You have good product intuition, but reinforce decisions through a deep understanding of customer insights and analytical data
• You have experience with digital marketing and marketing automation suites
• You are experienced with an agile development process and work collaboratively with full stack product teams
• You know how to push things forward and constantly push toward clarity and successful delivery
• You have strong written and oral communication skills, with experience facilitating group discussions and animating workshops and design studio’s

Ideally, you’ll also have

• Skilled in all aspects of Design Thinking including user research, functional requirements definition, business process analysis, business modelling, and workshop design and facilitation
• Working knowledge of the full lifecycle of software development
• Experience of working with or as part of a scrum team
• Detailed knowledge of creating user stories/requirements definition/acceptance criteria using agile tools and techniques
• Some prototyping / wireframing knowledge and experience
• Experience of developing and documenting user stories and epics
• Advanced degrees relevant to digital delivery.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you are ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.

What working at EY offers

EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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