MARKETING - HEAD OF SECTION LINER.

To enhance the relationship between Westports, forwarding & shipper community, improve the port’s visibility within these segments, as well as external perception with regards to service level and business conducts.

· To establish contacts with major shipper/consignees & promote port services & key competitive advantages.

· Promote availability of the Value Added Services to shippers and consignees to induce greater local volumes.

· To strengthen relationship level as well as the customer service commitment level between Westports and its direct and indirect customers.

· Place regular visits to mid tier Forwarders/ Forwarding Agents in order to collect data on industry trends as well as to gather voice of customers for operational enhancement or system improvements.

· Ensure the correct services are delivered to customers in a timely manner

· Serve as the link of communication between key customers and internal operations teams

· Resolve any issues and problems faced by customers and deal with complaints to maintain trust that their goods are well cared for in-transit or in storage in our port.

· Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics and reporting standards

· BSc/BA in business administration, sales or relevant field

· Proven experience as Manager manager or in the function of account management/business development.

· Possess at least 5 years’ experience in sales, business development and providing solutions based on customer needs. Experience in the transportation or logistic industry would be a plus.

· Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

· Ability to manage and develop people within our organization

· Ability in problem-solving and negotiation

· Good oral and written communications skills, including strong writing, editing and research skills

· Excellent interpersonal skills with the ability to communicate effectively and able to work well with people of all levels.

· Highly collaborative, able to work well with diverse group of staff members, division and business partners

· Able to demonstrate enthusiasm and ability in creative & innovative methods of presentation, knowledge of a wide range of marketing techniques and concepts

· Experience with data analytics

· Advanced skills in Microsoft Office applications; ability to prepare Power Point presentations, Excel, word and etc.

· Able to work under pressure in a fast-paced environment and meet deadline