Retail Assistant Manager

We are looking for a reliable and proactive Shop Assistant Manager to help manage the daily operations of Prima IT. The ideal candidate will assist in supervising staff, managing shop activities, and ensuring excellent customer service while contributing to the growth of our business. Responsibilities: 1. Shop Operations: Assist in managing day-to-day shop activities, including organizing products, managing stock, and ensuring smooth operations. Handle opening and closing duties, ensuring the shop is ready for business each day. 2. Customer Service: Provide exceptional customer service, addressing inquiries, resolving complaints, and ensuring customer satisfaction. Assist customers in choosing the right IT products and services, including laptops, PCs, and accessories. 3. Team Supervision Supervise and support staff to maintain high performance and productivity levels. Train new team members and ensure they understand their roles and responsibilities. 4. Sales and Promotions: Help promote shop products and services through social media platforms like Facebook, Instagram, and TikTok. Assist in achieving sales targets by engaging customers and upselling products. 5. Inventory Management: Monitor stock levels, ensure shelves are well-stocked, and manage product displays. Coordinate with suppliers for replenishing stock and handle stock-taking activities. 6. Reporting: Prepare daily or weekly sales reports and provide updates on shop performance to the manager. Track customer trends and feedback to improve shop offerings. 7. Problem-Solving: Address operational or customer issues promptly and efficiently. Assist in handling emergency situations, such as technical issues or staff shortages. 8. Administrative Duties: Manage basic paperwork, such as sales receipts and invoices. Maintain accurate records of transactions and expenses.