Front Office Assistance

1) Prepares and maintain records pertaining to the guest’s stay in the hotel. 2) Sells, register and assign rooms to incoming guests and ensuring that the details in the registration card are properly filled. 3) Ensure that all room key cards are returned upon check-out. 4) Inform other departments concerned of groups’ arrival, room changes, check-out and any other special arrangements. 5) Check all reservations for the daily arrival upon reporting for duty and take note of any VIP or other important guests. 6) All instructions and follows ups must be carried out. 7) Transmit accurately and promptly all messages requested to be relayed by guests. 8) Handle all guests’ mails, parcels, messages etc 9) Established identity of guests before handling out the room keys, messages, or any parcel 10) To be informative about the hotel’s facilities, events or F&B promotion at all the outlets. 11) Furnish information about the hotel and any other places of interest, special attractions to guests. 12) When checking guests, to confirm mode of payment. 13) Maintain folio for all hotel resident guests. 14) To exchange foreign currency or travelers cheques for guests 15) Checks on all departure room folios & transaction 16) To raise the amenities form for long stay and returnee guest and get the Duty Manager or Assistant Front Office Manager approval. 17) To note down handover float money and cashier dump amount into respectively logbooks 18) To prepare and compile necessary cashiering detail & summary report during closing 19) Report any money shortage during cashier closing and Front Office Assistant must not manipulate any transaction otherwise disciplinary action will be taken 20) To manage the operations, activities and internal administration of the Reception. 21) Any other assignments/tasks assigned by your Superior