Customer Service @ Rawang

Job Requirements: • Outstanding communication skills, able to quickly understand and respond to customer needs • Strong problem-solving abilities, capable of remaining calm under pressure and providing solutions • Familiarity with the logistics and supply chain industry is a plus • Proficiency in using computers and related office software • Team player with a willingness to collaborate with colleagues Job Responsibilities: • Communicate with customers via phone, email, or online platforms to answer their inquiries and provide solutions • Handle customer complaints, ensuring timely resolution of their issues • Track customer feedback and assist in improving our service quality • Maintain accurate customer information and update the system promptly