Supervisor (Restaurant)

Key Responsibilities: 1. Team Management: Supervise and coordinate daily operations of the FOH team. Schedule shifts and assign tasks to service staff. Train and mentor FOH staff, ensuring they meet service and operational standards. Monitor staff performance and provide constructive feedback. 2. Customer Service: Ensure excellent customer service by overseeing the entire dining experience. Address and resolve customer complaints or issues in a professional manner. Build relationships with regular customers to encourage repeat business. Assist customers with special requests or accommodations. 3. Operational Oversight: Ensure that all areas of the FOH (dining area, cashier station, barista counter, etc.) are clean, organized, and fully stocked. Oversee the smooth operation of the scan-to-order system and robot waiters. Perform routine checks to ensure proper functioning of all FOH equipment, including robotic servers. 4. Financial Management: Oversee daily cash handling, cashier operations, and shift reports. Assist the Restaurant Manager in managing the FOH budget, controlling costs, and reducing wastage. Monitor sales trends and recommend strategies to improve revenue. 5. Staff Development: Assist in onboarding and training new hires on FOH procedures and expectations. Guide senior service attendants in learning robot maintenance and system operations. Foster a positive and collaborative work environment among FOH staff. 6. Compliance and Safety: Ensure all FOH staff comply with food safety, hygiene, and workplace safety standards. Conduct regular checks to ensure the dining area complies with regulations. Report any incidents or maintenance issues to the relevant departments. 7. Reporting and Communication: Act as a liaison between FOH staff and management. Provide regular updates to the Restaurant Manager on FOH performance, challenges, and areas for improvement. Maintain records of customer feedback, sales, and staff performance for management review. 8. Operational Support: Step into operational roles when needed, including barista duties, cashiering, or assisting with cleaning tasks. Ensure robot waiters are charged, maintained, and operating effectively. Required Skills and Attributes: - Leadership and team management skills. - Strong interpersonal and communication skills. - Problem-solving abilities and quick decision-making. - Knowledge of hospitality technology (e.g., scan-to-order systems, POS systems, robot operations). - Customer-focused mindset with a keen eye for detail. Minimum Education Level: - High School Diploma (SPM) or equivalent is generally sufficient, provided the candidate has relevant work experience in hospitality or customer service. Preferred Education Level: SPM, Diploma or Certificate in a relevant field such as: - Hospitality Management - Food and Beverage Management - Business Administration - Customer Service Other Considerations: Experience Over Education: For FOH Supervisors, hands-on experience in hospitality or food service. Candidates with 3-5 years of experience in similar roles, such as Senior Service Attendant or Service Coordinator or even Restaurant Manager. Soft Skills: Strong leadership, communication, and problem-solving skills are essential and can sometimes compensate for a lack of higher education. Certifications (Optional): Basic food handling certification (required by law in many regions). Customer service or leadership training certifications. Job Types: Full-time, Permanent Benefits: - Additional leave - Free parking - Meal provided - Opportunities for promotion - Parental leave Schedule: - Evening shift Supplemental Pay: - Commission pay - Overtime pay - Performance bonus