Mandarin Singapore Digital Banking Customer Service
RM 4,000 - RM 6,000 / Per Mon
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Simplified
- Inbound Calls: Answer incoming calls promptly and courteously.
- Query Response: Address inquiries via the bank’s Contact Us form.
- Document Collection: Contact customers to gather documents for KYC, AML, risk, and operations requirements.
- Call Backs: Confirm transactions with customers through follow-up calls.
- First Call Resolution: Resolve queries effectively during the initial interaction.
- Customer Needs: Assess and address customer concerns, providing thorough solutions.
- De-escalation: Calm dissatisfied customers with patience and support.
- Complaint Handling: Serve as the first point of contact for complaints.
- Query Response: Address inquiries via the bank’s Contact Us form.
- Experience: Minimum 1 year in a banking customer service role (mandatory).
- Knowledge: Strong banking knowledge is an added advantage.
- Language Proficiency: Fluency in English and Mandarin (spoken & written) is a must.
- Skills: Exceptional customer service, active listening, and strong verbal and written communication skills, paired with a professional phone demeanor.
- 24/7 Rotational Shift
- Knowledge: Strong banking knowledge is an added advantage.
- Medical Coverage: Comprehensive medical and insurance benefits.
- Statutory Contributions: EPF, SOCSO, EIS, and more.
- Annual Leave: Enjoy allocated paid time off.
- Medical Leave: Provision for health-related absences.
- Statutory Contributions: EPF, SOCSO, EIS, and more.
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