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Mandarin Singapore Digital Banking Customer Service

RM 4,000 - RM 6,000 / Per Mon


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  • Inbound Calls: Answer incoming calls promptly and courteously.
  • Query Response: Address inquiries via the bank’s Contact Us form.
  • Document Collection: Contact customers to gather documents for KYC, AML, risk, and operations requirements.
  • Call Backs: Confirm transactions with customers through follow-up calls.
  • First Call Resolution: Resolve queries effectively during the initial interaction.
  • Customer Needs: Assess and address customer concerns, providing thorough solutions.
  • De-escalation: Calm dissatisfied customers with patience and support.
  • Complaint Handling: Serve as the first point of contact for complaints.
  • Experience: Minimum 1 year in a banking customer service role (mandatory).
  • Knowledge: Strong banking knowledge is an added advantage.
  • Language Proficiency: Fluency in English and Mandarin (spoken & written) is a must.
  • Skills: Exceptional customer service, active listening, and strong verbal and written communication skills, paired with a professional phone demeanor.
  • 24/7 Rotational Shift
  • Medical Coverage: Comprehensive medical and insurance benefits.
  • Statutory Contributions: EPF, SOCSO, EIS, and more.
  • Annual Leave: Enjoy allocated paid time off.
  • Medical Leave: Provision for health-related absences.