Job Requirement:- Prior experience in e-commerce platforms is a plus.
- Strong interest in Customer Service Management and Logistics Management.
- Experience in consumer or business-facing support.
- Clear and concise written and verbal communication skills.
- Comfortable in contacting merchants to promote new features or promotions.
- Good problem solving, meticulous and have self-initiative.
- Assertive and proactive with service quality mind set.
- Confident in dealing with external and internal parties.
- Desire to manage all issues to complete resolution and ownership of cases.
- Attention to detail, independent worker, comfortable in potentially stressful, and fast changing environments.
- Strong drive to execute excellent, results-driven work regardless of initial challenges.
- Outgoing personality with an enthusiasm for challenges.
- Mandatory to speak in Mandarin as candidate will handle China and Hong Kong market
Job Description:- Contacting consumers and merchants through email and calls in relation with shipping and delivery.
- Processing of order from customers’ purchase to parcels’ arrival.
- Guiding merchants’ shipping and response status to improve their service quality.
- Taking proactive action against any cases in relation with merchant and logistic companies.
- Keeping consistent delivery performance from delivery and logistics company.
- Troubleshooting the case in relation with warehouse and delivery company.
- Specific work could be changed by situation.
