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E-Commerce Operations / Customer Service Executive (Full Time & Needed) Seri Kembangan

RM 2,000 - RM 2,500 / Per Mon


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Customer Service:

  • Respond to customer inquiries through various channels (email, chat, phone, social media).
  • Resolve customer complaints and issues promptly and professionally.
  • Provide product information and guide customers through the buying process.
  • Track customer feedback and escalate issues to the appropriate department if needed.
  • Ensure high levels of customer satisfaction through effective communication.
  • Serve walk in customers

    Order Management:

    • Responsible for the daily operation and management of the company's e-commerce platforms (e.g. Shopee, Lazada, TIKTOK, company website.)
    • Assist packing team whenever needed
    • Coordinate with logistics to ensure parcels are collected
    • Handling & process returns, exchanges, and refunds in line with company policies.

ADSports Malaysia – Your Ultimate & Reliable One-Stop Shop for Gym Fitness Needs. Discover high-quality fitness equipment at affordable and wholesale prices. Our product range includes workout station machines, treadmills, gym exercise bikes, benches, dumbbells, weight plates, barbells, and more. Perfect for home gym.

We are looking for an E-commerce Operations Executive (Full Time & Internship) to manage and optimize our online business to enhance sales and brand presence.

Requirements:

  • Related experience (Shopee, Lazada, Tik Tok) are encouraged to apply. New graduates are welcome
  • Candidate possesses at least a Certificate / Diploma or above
  • Strong customer service skills with a focus on problem-solving and communication.
  • Ability to handle multiple tasks and work in a fast-paced environment.
  • Ability to work independently and as part of a team.
  • Hardworking, responsible, discipline, self-initiative
  • Internship duration is 3 months (RM1000 allowance)

    Working Address:

    CS Mall SDN BHD No 1, Jalan Perindustrian PP 5, Taman Perindustrian Putra Permai, 43300 Seri Kembangan, Selangor

    Working Hours: 8.30am – 5pm (Mon to Sat)

  • Free Parking
  • EPF
  • Socso + EIS
  • Annual Increment
  • Year End Bonus based on Performance
  • Staff Discount
  • Hardworking Allowance
  • Annual Leave and Medical Leave