Voice & UC Support Specialist

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

• Assist to Management in terms of Security solution, strategy, and plan for SOC.
• Provide Security leadership to SNOC Team.
• Perform daily reviews of tracking against SLA's to ensure contractual obligations are met.
• Monitor, manage, security events and incidents, follow up with customer if necessary.
• Collect/coordinate/initiate discussion with cross department to get information and help make decision for operation effectiveness.
• Identify area for improvement for level 1 for better support and strong competent team.
• Recommend enhancement, participate the development of security policies, standards and procedures for SOC.
• Provide timely feedback to management for customer’s network and security trends, issues and needs for quality support.
• Presenting direct value in conducting presale activities as well as SOC solution's & architecture.
• Identify customer-driven support improvements to products or services and regularly communicate with customer to inform them of issues, help them remediate, and ensure that they continue to operate business as usual.
• Communicate any special requirements of high severity incidents to both internal and external stakeholders.

What do you need for the role?

• Diploma or Degree in Computer Science, Information Systems/ Technology, Communications Management, Network Operations/ Management, Network Security., or any related field and/ or
• Possess any professional certificate in cyber security eg CISSP, CISA, CIPP or other security certification.
• 6 to 8 years in cybersecurity field.
• Experience with security technologies and tooling, e.g. vulnerability scanners, firewalls, network monitors, IAM, SIEM, IDS/IPS
• Working knowledge of common information security controls, guidelines and standards, such as ISO27001.
• Knowledge of privacy and data protection regulations, e.g., GDPR, CCPA, HIPAA
• Good Knowledge of SOC SOP, support process and procedures.
• Communication – Adaptive to discussion, skillfully present and emphasize the value of an idea.
• Decision Making – Able to mitigate complex projects & risks on operation. Reviewing solution and independently resolve issue and challenges.
• Team management - Capable of instructing staff, leading, assigning and assisting and reviewing/verifying work quality carried out by technicians and contractors.
• Regularly leads important projects through broad knowledge.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.