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Technical Customer Support Specialist

Salary undisclosed

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Deliver high quality support and operate as a safety net to customers of our SaaS product Communicate and respond varied technical solutions to customers in a team environment, using our shared inbox tool to assist customer's inquiries Resolve customer inquiries in a timely manner using full understanding of the product functions, features and customer environment Monitor common customer questions/concerns and partner with cross-functional teams to suggest solutions Empower customers to self-serve and help users navigate our on-demand success resources Work collaboratively across a few teams - Customer, Marketing, Product and Tech to solve complex problems