Front Office Assistant (Mandarin / Tagalog Speaking)

Requirement: SPM / ALevel Must Communicate Good English & 3rd Language Preferably Mandarin / Tagalog Good Communication Skills Good Attitude & Well Present Duties and Responsibilities: • Manages the guest experience by ensuring the followings are provided: - • Thoughtful and attentive service with relaxed efficiency • Complete responsiveness to the desire of the hotel guests • Quality service of the hospitality is optimized in accordance to the QSS • To maintain a good working relationship with your own colleagues and all other departments. • To report to duty punctually, wearing the hotel uniform with nametag intact, and maintaining a high standard of personal appearance and hygiene at all times. • Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. • Ensure all registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest signature. • Register guests promptly following the QSS for registration, key handling, and message handling, and ensure that they are provided with all the necessary information. • Verify assigned room status with the computer system and ensure that all rooms given to guests upon check-ins are Vacant Ready • Ensure guest details are updated in the computer immediately and accurately in order to know guest’s likes and dislikes or if there’s any special request. • Ensure all telephone calls are answered promptly and clearly in a courteous and friendly manner. All guests’ requests must be well-handled and followed up with the assistance of Telephone Operator. • Inform Front Office Supervisor or Duty Manager to welcome VIP guests and membership Card guest’s • To keep the daily logbook up-to-date by recording the briefing information, follow-ups and guest comments. • To prepare and print the daily shift reports such as “Arrival/ In-House Guest”, “Back-up” and “Departure Guest”. • To fill-in the daily “Shift Check List” and complete the tasks assigned by the Duty Manager / Front Office Supervisor at the end of each individual shifts or handover for follow-up, if necessary. • Ensure guest room change is minimised and handled in a proper manner, and all relevant departments are being communicated accordingly. Proper authorisation to be obtained from the Front Office Supervisor or Duty Manager. • To handle all check-outs promptly for FIT, Membership Card guests and groups by ensuring all charges are settled and are in accordance with the hotel standard Credit policies. • Ensure that all checked-out guest rooms keys are collected /returned accordingly. • Handle FOREX transactions according to the standard procedures, ensuring a receipt is given to guests. • Be aware of the currency exchange rates and be alert of the forged currencies and travellers cheques. • Receive and slot guest bills into the correct guests’ folders. Ensure that all bills for the guests correspond with the guest name, room number and signature. • Ensure all city ledgers’, Paid Out and all transaction are being checked and signed by the Duty Manager on duty at the end of each shift. • Ensure the printing and distribution of the night reports are done correctly and accurately. . Working on 3 Shifts