Determine if guest is entitled to refund based on the company’s terms and conditions and
guidelines
To communicate with guest and internal departments for refund related requests.
Executing pre-refund processes to support Finance Department.
Process correct amount (blue amount) by deleting flight, reverse fee, update comment in both
SkySpeed and CSM system based on refund request.
Get sufficient details for refund purpose via email(example: bank details if payment done
by direct debit/cash)
Escalate case to Finance via CSM for refund process.
Handling emails and escalated refund cases, questions, and queries from other internal
departments as necessary.
Creating an encouraging work environment.
Documenting general reports on each team member’s performance and targets as well as
ensuring that they exceed the targets.
To ensure all tasks and transactions are done as accordance with Manual (S.O.P) and/or AirAsia’s terms and conditions
To improve the operational systems, processes and policies in support of tasks and
functions specifically, support better management reporting, information flow between
Stations, RRC, Preflight, Sales Offices, Ground Operations, Finance, IT and management.
Review and propose revision on SOPs in line with the airline country regulations
Work closely with Customer Care team of different countries on refund cases and refund policies
Requirement:
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma
Good command in English both verbal and written.
Able to communicate well with all levels of stakeholders.
Knowledge in accounting is an added advantage
Developed the skill of able to detect abnormalities within a process or organization and
highlighting them to drive for improvements
Full-Time position(s) available.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
