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CUSTOMER SERVICE EXECUTIVE

  • Full Time, onsite
  • Brandt International Sdn Bhd
  • Ampang Jaya Municipal Council, Malaysia
Salary undisclosed

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Original
Simplified
Ampang Jaya
Executive
Full-time
MYR 2,200 – MYR 2,800
Job Openings
CUSTOMER SERVICE EXECUTIVE
Summary

To attend to inbound calls - inquiries, problems, and complains from the customers to resolve issues, providing excellent contact resolution, and performing outbound calls when necessary.

Job Description.

  • Providing complete information about the product to the customer.
  • Solving all product or service-related issues of the customers.
  • Giving the right pitch to the potential customers, so they buy the product or availing the services.
  • Keeping a proper record of the customers.
  • Maintaining and updating the information of the customers regularly
  • Providing the best possible solution to the queries of the customers

Job Requirements:

  • Preferably with at least a Diploma or any equivalent certificate; and possibly considerably with at least a Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.
  • Ability to read, write, and converse fluently in English and Bahasa Malaysia.
  • Able to work on rotational shifts including night shift (if and when required), weekends, and public holidays.
  • Possess customer-focused customer service skills, with a desire to resolve each customer's issue.
  • Strong interpersonal skills and ability to manage difficult customer situations.
  • Possesses a good working attitude, self-motivation, good communication skills, teamwork, and ability to interact with various people at work.
  • Punctual and disciplined.
  • Basic computer skills in Windows environment and Microsoft Office applications including MS Outlook, Word, and Excel.

Working Conditions
  • 24/7 shift scheduling (Must be open to flexible working shifts)
  • Variable work schedule including work hours at night and weekends
  • Overtime may be required
  • For working location at Jalan Kolam Air Lama, Ampang, the candidate must possess their own transport

Remark
  • Work Hours: 24/7 Shift working schedule (5 days weekly, 8 hours daily, 2 days off)
  • Location: Jalan Kolam Air Lama, Ampang
  • Malaysian Only